Our items are packaged to ensure adequate protection while in transit, and shipped via the carrier of our choice. Given that we offer "free shipping" on our products, we reserve the right to choose the method and carrier of the shipping to ensure that it is the most cost effective for us. Generally, we use UPS ground for our items.
If you wish to choose an alternate carrier or shipping method, please feel free to call or email us to discuss the shipment. As all of our products are built to order, it generally is not practical to choose overnight, or 2 day expedited shipping as it can not ship until the items are built; which takes approximately 6 to 8 weeks to build each piece anyway. Some tables or smaller items can be built in less time, at around 8 to 10 business days.
As a general rule, we can accept returns on "like new" condition items should you decide that it is not right for you. Given that we build our items by hand, some items may have a slight variation to the look or design compared to our product photos on the website. Colors can vary slightly as well, since the nature of wood is never 100% accurate. The grain, look, base color or other characteristics of the wood can cause the final color of a piece to be different than that of the version on our website. Although this is (or should be) common knowledge about wood products, we have to make mention of it just in case anyone has a complaint.